PRIVACY POLICY

We view the protection of your privacy as a very important principle. We understand clearly that you and your personal information are among our most important assets. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how MASLIFECARE Enterprises and its affiliates collect, use, share, or otherwise process your personal information through the website www.mlcmart.com.

Your personal information will primarily be stored and processed in India, which may have data protection laws different from those applicable in your country. By visiting this Platform, providing your information, or availing of our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

This Privacy Policy describes how we collect and use your personal information in relation to MASLIFECARE websites, applications, products, services, events, and experiences that reference this Privacy Policy.

Personal Information We Collect

We collect your personal information in the course of providing our online services to you. Here are the types of information we gather:

a) Information You Provide: We collect any information you provide to us directly, such as:

• Creating or administering your MASLIFECARE account (you might have more than one account if you used more than one email address).
• Configuring your settings, providing data access permissions, or otherwise interacting with our Website.
• Communicating with us by phone, email, or other channels.
• Completing questionnaires or other forms.
• Posting on our website or participating in community features.
• Subscribing to notification services.

Depending on how you use our website, you may provide us with:

• Your name, email address, physical address, phone number, and other contact information.
• Payment information, including credit card and bank account details.
• Location data.
• Information about your contacts.
• Usernames, aliases, and security credentials.
• Feedback, testimonials, inquiries, and communication content (emails, chats, calls).
• Your image (still/video), voice, and other identifiers when you attend an MASLIFECARE event.

b) Automatic Information: We automatically collect certain types of information when you interact with our site or services. This includes:

• Interactions with MASLIFECARE offerings using your devices.
• Downloads of content.
• Opening or clicking on emails from us.
• Participating in events or contacting customer support.

Examples of data automatically collected include:

• Network and connection details (e.g., IP address, ISP info).
• Device information (e.g., browser type/version, OS, time zone).
• Location of your device.
• Security credential and authentication details.
• Usage metrics such as content interactions, playback details, and API logs.
• Clickstream data including visited URLs, viewed content, and navigation behavior.
• Email addresses and phone numbers used to contact us.
• Cookies and similar identifiers.

How We Use Personal Information

We use your personal information to operate, provide, and improve MASLIFECARE offerings. Key purposes include:

• Provide Offerings: Process transactions, registrations, and product/service delivery.
• Improve Offerings: Measure performance, fix errors, and analyze usage.
• Personalization: Customize experiences and make recommendations.
• Legal Compliance: Meet regulatory requirements such as identity verification.
• Communication: Reach out to you through various channels to provide support or information.
• Marketing: Promote products and services.
• Fraud Prevention: Detect and prevent unauthorized or harmful activity.
• Consent-Based Uses: Use data for specific purposes with your consent.

Cookies

We use cookies and similar technologies to analyze web traffic, measure promotional effectiveness, and enhance user trust and safety. Cookies help you stay logged in, remember preferences, and personalize content. While most cookies are session-based and automatically removed, you may delete or block cookies via browser settings (note: doing so may affect site functionality). We also use third-party cookies, such as Google Analytics, for marketing and analytics purposes.

Location of Personal Information

MASLIFECARE Enterprises is located in India. Your personal information may be stored and accessed in India based on your interactions with our website and services.

How We Secure Information

• Security First: We design our systems with privacy and security in mind.
• Encryption: Data is encrypted during transmission using secure protocols.
• PCI DSS Compliance: We adhere to PCI Data Security Standards when handling credit card data.
• Safeguards: We implement physical, electronic, and procedural safeguards for information security.

POLICIES

Profanity Policy

MASLIFECARE prohibits language that is racist, hateful, sexually explicit, or obscene in public areas of our platform. Please report any violations through the appropriate channels:

• Report offensive display names.
• Report offensive content in listings or messages.

If communication or feedback contains profanity, please refer to our Feedback Removal Policy and submit a request for action.

Disciplinary actions may include warnings, account suspension, or permanent bans, based on the severity of the violation and user history.

Returns Policy

Definition: A return is when the Buyer sends back a purchased item to the Seller on MASLIFECARE. Returns may be accepted for the following reasons:

• Item was defective
• Item was damaged during shipping
• Missing products
• Wrong item received

Returns may result in a refund. Important points:

• Sellers may accept returns regardless of policy.
• If the Seller rejects a return, Buyers can file a dispute under the Buyer Protection Program.
• Returns due to incorrect orders by the Buyer are not eligible for refunds.
• Refund requests must be raised within 10 days of payment confirmation.
• Refunds are processed after returned items are received by the Seller.

Refund Policy

If the product quality does not meet expectations after 75% usage, the remaining 25% should be returned to the distributor within 30 days. This must be communicated to MASLIFECARE Enterprises via email, WhatsApp, or phone.

Email Abuse & Threat Policy

MASLIFECARE encourages users to maintain professionalism and courtesy in email communications. We investigate and take action against emails violating MASLIFECARE policies, including spam or threats.

Customer Support

To resolve queries or complaints about our products or services, visit www.maslifecare.com, go to your order, and select the 'Need Help' option.

Privacy Queries

For any concerns or complaints regarding this Privacy Policy or the handling of your personal data, please contact us using the details provided on our website.